Refund and Returns Policy for Pinkbunapo
Effective Date: November 28, 2024
At Pinkbunapo, customer satisfaction is our top priority. If for any reason you are not completely satisfied with your purchase, we offer a comprehensive return and refund policy to ensure a smooth and hassle-free process. Please read the following guidelines for returning or exchanging products.
Eligibility for Returns
We accept returns on most items within 30 days of purchase. To be eligible for a return, your item must meet the following conditions:
- The item is unused, unworn, and in the same condition that you received it.
- The item must be in its original packaging, with all tags and labels attached.
- A receipt or proof of purchase is required to process the return.
Non-Returnable Items
Certain items are not eligible for return or exchange, including:
- Customized or personalized products.
- Gift cards or vouchers.
- Final sale or clearance items.
- Any item that has been damaged or altered after delivery.
How to Return an Item
To initiate a return, please follow these steps:
- Contact Us: Reach out to our customer support team at [email protected] or call us at (707) 563-5382 within 30 days of your purchase. Please include your order number and the reason for your return.
- Return Authorization: Once your return is approved, you will receive a Return Authorization (RA) number and instructions on how to send the item back.
- Ship the Item: Pack the item securely in its original packaging and include a copy of the receipt. Please ensure that the RA number is clearly marked on the package. The return shipping costs are the responsibility of the customer unless the return is due to a defect or mistake on our part.
Refund Process
Once your return is received and inspected, we will notify you by email regarding the status of your refund. If approved, your refund will be processed, and a credit will be applied to your original payment method within 7-10 business days. Please note that the processing time may vary depending on your bank or payment provider.
Exchanges
We are happy to exchange items if they are defective or damaged. If you would like to exchange your purchase for a different size, color, or style, please contact us within 30 days of purchase. Exchanges are subject to availability, and you may be responsible for return shipping costs unless the exchange is due to a mistake on our part.
Defective or Damaged Items
If you receive a defective or damaged item, please contact us immediately. We will gladly provide a return label and process a full refund or exchange at no additional cost to you.
Late or Missing Refunds
If you haven’t received your refund after the processing period, please check with your bank or credit card provider. Sometimes, it takes a few days for the refund to appear on your statement. If you’ve done this and still have not received your refund, please contact us at [email protected].
Shipping Fees
Original shipping fees are non-refundable, and the customer is responsible for return shipping costs unless the return is due to a defect or error on our part.
Contact Us
If you have any questions or need assistance with a return, please feel free to contact us:
Pinkbunapo
120 Obsidian Ct Vallejo, California, United States
Phone: (707) 563-5382
Email: [email protected]
Website: www.pinkbunapo.com
By shopping with Pinkbunapo, you agree to the terms and conditions of this Refund and Returns Policy. We strive to ensure that you are fully satisfied with your purchase, and we are here to help with any concerns you may have. Thank you for choosing Pinkbunapo!